Rujukan Laman

Privacy Policy for Malaysia Accounts

French Roulette, Starlight Princess and Football Studio all rely on the same account privacy controls, so this Privacy Policy explains what we collect before you open your account…

Account dataCookie choicesMalaysia requestsPayment records
xxxx2025 Privacy Policy for Malaysia Accounts
CONTACT ROUTES

Reach Us About Your Privacy

Privacy requests need a clear route, not a generic chat loop. Use the contact path that matches your request so we can verify you, locate the right account records and respond with…

Privacy email Email [email protected] with your account ID, registered phone or email, and the privacy action you want. We will check ownership before sending account records or changing stored personal data.
Live chat privacy queue Use live chat for quick questions about cookies, login alerts or payment-record status. For data access or deletion requests, chat will collect the request and move it to the privacy team.
Account request form Inside your account area, the request form helps you ask for correction, access or removal of eligible records. Attach screenshots only when they relate to the exact privacy issue.
ACCOUNT SAFETY

How We Care For Account Data

We write this policy around the way your account actually works. Login checks, wallet records, game sessions, cookies and support chats each create different data trails, so we separate them instead of…

Data we collect

We collect account details you provide, device signals, login timestamps, wallet references and support messages. Each category is linked to a purpose, such as account access, payment tracing, security checks or request handling.

Cookie controls

Cookies help keep you signed in, remember language choices and spot unusual access patterns. You can adjust browser settings, though blocking some cookies may affect account sessions and security prompts.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX payments create status codes, timestamps and reference numbers. We use those records to match deposits or withdrawals without storing your wallet password or bank login secret.

Game-session records

When you open French Roulette, Cash or Crash, All Star Fishing or Golden Toad, we log session IDs, game results and timing data. These records help reconcile account activity and respond to disputes.

Security checks

We use encryption, access controls and account verification steps to reduce unauthorised access. Staff access to personal data is limited by role, and sensitive actions may require extra checks.

Retention requests

We keep records only as long as needed for account operation, legal duties, dispute handling and security checks. If a record can be deleted or anonymised after verification, we will act on the request.

Privacy Questions Before You Join

Before you create an account, you may want to know how your data moves through registration, wallet checks, cookies and support. These answers focus on the Privacy Policy only, so you can decide what to share, how to contact us and what rights may apply in Malaysia where local law permits.

We may collect your name, contact details, date of birth, login records, device signals and payment references. We use them for account setup, security checks, wallet tracing and privacy request handling.

No. We keep transaction references, status codes and timing records needed to match wallet activity. Your wallet password, banking secret or full payment login stays with the relevant payment provider.

Cookies help maintain account sessions, remember selected settings and detect unusual login patterns. You can control them through your browser, but some account access or verification steps may not work as intended.

Yes, you can request access to eligible account records. We will verify account ownership first, then provide data that we can share under applicable law and account-safety requirements.

Contact [email protected] or use the account request form with the exact field that needs correction. We may ask for proof before updating details that affect security, payments or identity checks.

You can ask us to delete eligible personal data after verification. Some records may need to be kept for legal duties, dispute handling, payment tracing or account-security reasons before removal is possible.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests are handled through account verification and any legal duties that apply to the record.